GGBET Casino Privacy Policy

1. Introduction and General Information

GGBET Casino (also referred to as “Website”) is managed by ASG 360 Services Limited (hereinafter referred to as “ASG 360 Services Limited”, “Company”, “us”, “we”, “our”). All gambling services are licensed by River Entertainment B.V.
The Company is committed to the highest standards of protecting and respecting your privacy when you use the Website and the services we are providing through it.
This Privacy Policy describes how we collect, process, and ensure the security of your data.
Data controllers for the Website are ASG 360 Services Limited, incorporated under the laws of the Republic of Cyprus, registered address: Voukourestiou, 25, Neptune House, 1st floor, Flat/Office 11 Zakaki, 3045, Limassol, Cyprus, and River Entertainment B.V., registered under the laws of Curacao, registered address: Korporaalweg 10, Willemstad, Curacao.
If you have any questions regarding this Privacy Policy, you can contact our Data Protection Officer at [email protected].
For any other requests, please contact our Customer Support at [email protected].

2. What Types of Data Do We Collect?

We collect various types of data when you interact with us and use our services. Most of the time, data is directly provided by you – for example, when you register for the first time. Other cases would include third parties or publicly available sources sharing information about you.

Information You Provide to Us:

• Name, email address, telephone or mobile phone number, postal address, date of birth, and gender;
• Documents required to fulfill our obligations under AML/CFT legislation such as photos of you and your documents and proof of address, other sufficient evidence (to verify your person);
• Financial information – the Website uses SSL encryption that ensures the confidentiality of your information in the transmission of data. The payment operations are carried out entirely through the secure server of the payment gateway. However, we may store your deposit and withdrawal history and the limited payment information (for example, the last four digits of your credit card, bank issuer, etc.);
• Login details, which include password and username.

While You Are Using Our Services:

• Information regarding how you interact and use products available at the Website;
• Communications with our personnel, for example, calls, emails, and messages via our live chat;
• Data regarding your location, traffic information, IP address;
• Operating system and platform of the devices you used to visit the Website, browser type and version, browser language, time zone setting;
• Marketing information which indicates whether you would like to receive marketing advertisements from us or our partners;
• We may also access public records made by you, for example, social media.
• We may use aggregated data, such as statistical or demographic data for testing, research, analytics, development, and Website improvement purposes. Such data may be derived from the data you provided to us, however, such data is held anonymized, thus disallowing anyone to identify you. This data is used, for example, to see how many users of a specific age use a certain feature on the Website.
• On some rare occasions, if you decide to self-exclude yourself from using the services on the Website, we will grant you this right and keep such a request. Such data is not considered to be related to health.

3. How Do We Use Collected Data?

Collecting the above-mentioned data is crucial in order to provide you with our services. The non-provision of the personal data required by law or contract would have the consequence that the contract with you could not be concluded, and you could not use our services. Additionally, some data is used to personalize and improve the usage of our services and reach out to you with important information from time to time. You are not obliged to provide us with this personal data.

Legislation requires us to identify the lawful basis on which we process the data we acquired from you. There is no unified way to describe the lawful basis of our processing, thus they are split in the following subsection.

Firstly, we are required to execute the contract with you.

• By using the Website, you have agreed to our Terms and Conditions and other Policies (collectively referred to as “the Terms”), which are a contract setting our mutual rights and obligations while using the Website.
• We rely on the contract to register your account and provide you with betting and gambling services, other activities, or online content.
• From time to time, you may need to reset a password, receive a service message about maintenance, or a notification about the update of the Terms or other situations which we categorize as “Website administrating purposes.”
• To process your transactions.

Secondly, gambling and betting is a heavily regulated activity and thus, we are obliged to follow the legal obligations set by regulators and other authorities. In order to fulfill those obligations, we rely on the data we acquired from you.

This includes:

• To make sure we offer our services to eligible persons (for example, over 18 years old, who did not self-exclude themselves from gambling/betting activities, coming from a location where we have the right to provide our services under the license granted to us, etc.);
• Crime detection, prevention, and prosecution (this is why specific verification procedures are in place and you are obliged to follow them);
• To verify your identity and establish the source of funds in any transaction (we are required to prevent the use of our services for the purposes of money laundering and other criminal activities);
• To carry out appropriate anti-fraud checks;
• To assess and manage any potential risks and prevent problem gambling.

Thirdly, we have our legitimate interests in processing the data as set below.

We shall not process any data if our interests are overridden by your rights, freedoms, or interests. This includes the following:
a. To improve our services and products

• To make your usage of the Website user-friendly;
• For testing new products or upgrading already existing ones;
• To analyze the effectiveness of our marketing measures.

b. To make your experience personal

• For instance, we could use the history of games you played to provide personalized recommendations of games that you might like;
• Or we can get the geolocation data to provide you with services in your native language, if we have such a possibility.

c. To be able to detect and prevent violation of our Terms.
d. Simply, to contact you.

• To respond to the issues you may have from time to time while using the Website via email, live chat, or by phone;
• From time to time, you may be invited to fill out a survey about your experience on the Website. Such activities are not mandatory, and you may decline the request. Such decline will not in any way affect your ability to use the Website.

Fourthly, under your explicit consent.

• If you have consented to receive information about offers and news about our products through various means of communication, such as email, SMS, phone, etc., we will send you the relevant information.
• You can withdraw your consent at any time by phone or in writing. You can opt out of marketing communications at any time by contacting our customer support team or by following the “Opt-out” instructions included in any marketing communications you may have received from us. If you opt out, you will not receive any more marketing materials. To opt out of receiving push notifications, you can simply disable push notifications in your device settings.

4. Who We Share Your Personal Data With

During business, we are required to share data including your personal data with third parties. In these cases, we make sure that such third-party entities have a sufficient level of data protection and security, and that appropriate safeguards are used during the transfer.

We have the right to share your personal data with third parties, including but not limited to police, banks, financial integrity units, address and ID verification system providers, payment service providers, and other financial institutions for anti-money laundering, crime prevention, and/or control purposes. Furthermore, we reserve the right to disclose your data to relevant third parties, such as regulators, and financial integrity units, notably when we have reasonable grounds to suspect irregularities involving your account.

We may share your data for regular operation purposes, such as payment services, banks, customer communication tools, ID verification tools, game suppliers, etc.

We may share your information with third-party entities such as transport companies or other entities with whom we cooperated during our promotional activities in which you took part to deliver the winnings or prizes to you.

We may share your information when we are required to establish, exercise, or defend our legal rights.

When we are ordered by a regulatory body or authorized authority.
With external auditors who may carry out independent checks as part of our accreditations.
To a third-party entity in case we sell or transfer (or enter into the process of negotiation) our business or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organization receiving your personal data can use your personal data in the same way as us.
To any other successors in title to our business.

5. How We Store and When We Transfer Your Personal Data

We store our data within the European Economic Area (“EEA”). However, some of our partners who provide us with services essential to our ability to offer you our gambling/betting products, such as software, banking, and payment services, may be located outside the EEA.
We ensure there are appropriate contractual controls over any third party that helps us process your data, which ensures that your rights are upheld and your data is secure. We rely on the following methods for transfers of personal data outside the EEA:

• We transfer personal data to a third country when the European Commission has decided that such a third country ensures an adequate level of protection. For further details, see the European Commission’s official website.
• Where we use service providers not subject to an adequacy mechanism, we will ensure that additional safeguards and measures are put in place as required, including by incorporating specific contracts approved by the European Commission. For further details, see the European Commission’s official website.
  If you want further information on the specific mechanism used by us when transferring your data outside the EEA, please contact us.

6. How Long Do We Keep Your Personal Data?

Your data will be stored for a period of six (6) years starting from the date of the closure of your account and termination of your contract with GGBET Casino. This period is grounded on:
i) Our legal obligation under Anti-money laundering and counter-terrorist financing legislation (AML/CTF). This legislation obliges us to store your identification data, verification data (data used for verification), and the data relating to your transactions within five (5) years starting from the date you closed your account on GGBET Casino.
ii) Limitation period of 6 (six) years. A limitation period is a time period after an event within which legal proceedings may be initiated.
iii) Prevention of repeated and/or repetitive registration. We will store your data within the specified time period to prevent repeated or repetitive registration by users who have closed their accounts.

This period may be increased by additional legal obligations (for example, in case of an order or directive by the authorities). In this case, you will be notified additionally.

7. Security of the Data

We are committed to protecting the data entrusted to us. We use all reasonable measures to ensure that all information collected while you are using the Website is treated securely and in line with this Policy and applicable legislation in the field.

8. Your Rights

Subject to applicable legislation, you are entitled to exercise specific rights in regard to your personal information. You can exercise each of these rights by contacting our DPO or Customer Service by naming the right you wish to exercise and by stating a reason for such a request, if applicable.

• Right to Access
• Right to Rectify the Information We Have About You
• Right to Delete the Data We Hold About You (“Right to Be Forgotten”)
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

9. Cookie Policy

Cookies are small text files containing information that are downloaded and stored on your device when you visit the Website. They are used by most websites to improve your experience and to ensure that functions of the website are delivered and used in a more effective manner.
You agree that we may, from time to time, place cookies on your device to save some information (for example, name, password, technical information, IP address) to identify you as a user.

10. The Right to Lodge a Complaint

If you believe we mishandled your data, you can complain to our Data Protection Officer by emailing [email protected].

11. Changes to the Policy

We may amend this Privacy Policy from time to time in order to reflect changes in the legislation or our practices in treating your information.
The latest version will always be available on the website with an Effective Date of such Policy.