Terms and conditions GGBET
1. INTRODUCTION
1.1. By accessing or using any section of the Website or by registering an account, you acknowledge that you have read, understood, and agree to be bound by these General Terms and Conditions (T&C), the Privacy Policy, the Betting Rules, Bonus Betting Terms, Casino Bonus Terms, Insta Games Bonus Terms, and any promotional terms, as well as any game rules, bonuses, and special offers found on the Website. Collectively, these are referred to as “the Terms.” Please read these Terms carefully before agreeing to them. If you do not agree to the Terms, do not register or continue to use the Website. Your continued use of the Website indicates your acceptance of the Terms.
GENERAL TERMS AND CONDITIONS
2. PARTIES
2.1. The Website is operated by ASG 360 Services Limited, a company registered in the Republic of Cyprus, with its principal office located at: Voukourestiou, 25, Neptune House, 1st floor, Flat/Office 11 Zakaki, 3045, Limassol, Cyprus; Registration number: HE 441291. The gambling services are licensed by River Entertainment B.V., located at Korporaalweg 10, Willemstad, Curaçao, Registration number: 158146, the parent company of ASG 360 Services Limited. In these Terms, “we,” “our,” “us,” and “the Company” refer to ASG 360 Services Limited, unless otherwise specified.
3. CHANGES TO THE TERMS
3.1. The Company reserves the right to change, update, or amend these Terms at any time, for reasons such as legal, commercial, or customer service-related. The most recent version of the Terms will be available on the Website, and these changes will take effect as soon as they are posted. We will inform players of any changes by publishing the updated Terms on the Website. It is the responsibility of the player to review the Terms regularly. Continued use of the Website after the publication of changes constitutes acceptance of the revised Terms.
3.2. If you disagree with any changes to the Terms, you can stop using the Website and close your account by following the process described in section 12. Your continued use of the Website after the updated Terms take effect will be deemed acceptance of the changes.
4. LEGAL REQUIREMENTS
4.1. Individuals under the age of 18 or the legal age required to participate in gambling activities within their jurisdiction (“Legal Age”) are prohibited from using the services. The Company reserves the right to request age verification at any time, and failure to provide proof may result in account suspension. Accounts may also be canceled if the Company suspects the player is underage.
4.2. Online gambling may not be permitted in some jurisdictions. You are solely responsible for ensuring that it is legal to use the Website in your jurisdiction. The Company is not liable for any legal issues resulting from your use of the Website.
4.3. The Company does not intend for its services to facilitate violations of local laws. You agree to comply with all applicable laws, statutes, and regulations when using the Website.
4.4. Accounts cannot be opened or used by residents of specific jurisdictions, including but not limited to Afghanistan, Australia, Belgium, France, Iran, Israel, North Korea, the USA, and others as specified by the Company. This list may change without notice.
4.5. You are responsible for any applicable taxes on winnings from the Website. You must report these earnings to the relevant authorities in your jurisdiction if required.
4.6. The Company does not issue certificates or receipts for account records. All records can be found electronically in your account.
5. OPENING YOUR ACCOUNT
5.1. To register for an account on the Website (“Your Account”), you must provide your email address, create a password, and provide personal information such as your name, date of birth, and phone number.
5.2. The Company reserves the right to request identity verification at any time. Failure to provide adequate proof may lead to account suspension.
5.3. You certify that all information provided during registration is accurate and true. You must promptly update any changes to your information to ensure its accuracy.
5.4. For any registration issues or questions, please contact customer support.
5.5. SELF-EXCLUSION
5.5.1. Only one account per customer is allowed. Duplicate accounts may be closed, and you may be asked to verify your identity. If the duplicate account was opened unintentionally, you may be allowed to withdraw any remaining funds after canceling all bets placed.
5.5.2. If you wish to block your account temporarily, contact Customer Support. Your account will be blocked for the specified period, and any funds will be refunded at your request.
5.5.3. You can choose to self-exclude yourself for an indefinite period. To do so, contact Support, and after a 24-hour waiting period, you may resume playing.
5.5.4. Permanent account closure is available for players diagnosed with or showing symptoms of gambling addiction. After a review, the account will be permanently closed, and funds will be refunded.
6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
6.1. By using the Website, you represent that:
6.1.1. You are of Legal Age.
6.1.2. You are the legitimate owner of all funds in your account, and all registration details are accurate and up to date.
6.1.3. You are aware of the risks associated with gambling and are fully responsible for any losses incurred.
6.1.4. You understand the Website’s rules and will not engage in any activities that harm the Company’s reputation.
6.2. You authorize us to conduct any identity verification checks required for your account and comply with applicable regulatory requirements.
6.2.1. If you refuse verification, your account may be suspended, including withdrawal restrictions.
6.2.2. Verification may involve a video call to confirm account ownership.
6.3. Your account may be temporarily restricted from withdrawing funds during verification.
6.4. If false information is provided or your account is transferred to a third party, we may immediately close the account and refund any deposited funds minus any withdrawn amounts.
6.5. If we are unable to verify your age or if you are under the Legal Age at the time of transactions, your account will be closed, and any funds will be refunded.
6.6. Politically Exposed Persons and those from high-risk jurisdictions may be subject to additional verification measures, including the requirement to explain the origin of your income.
6.7. We may request proof of the source of your funds, such as your salary or occupation, and supporting documentation like bank statements.
7. USERNAME, PASSWORD, AND SECURITY
7.1. After creating Your Account, you must keep your username and password confidential. If you have forgotten or lost your account details, you can recover your password by clicking the “Forgot Password” link below the login area.
7.2. You are fully responsible for maintaining the privacy of your password and for any activities that occur under your account. You remain liable for any losses resulting from actions taken by yourself or any third party under Your Account.
7.3. You must inform the Company immediately if there is any unauthorized use or theft of Your Account, or any other security breach. If requested, you agree to provide proof of such theft or unauthorized use. The Company will not be liable for any losses incurred as a result of someone else using your password, either with or without your knowledge.
8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT
8.1. To participate in betting or gaming on the Website, you must deposit funds into Your Account.
8.2. You agree that:
8.2.1. all money deposited into Your Account is legally obtained and does not originate from any unlawful activity or source;
8.2.2. all payments into your account are authorized, and you will not attempt to reverse or charge back any payments made into Your Account or take any actions that may cause such a reversal, in order to avoid legitimate liabilities.
8.3. The customer confirms that deposits will only be made using their own account, bank card, or system registered in their name, and only they will use their payment method to deposit funds. The customer must not allow third parties to use their payment details for withdrawals. If this term is violated, we have the right to request documents from both the customer and the owner of the payment details. If verification is not successful, we may block the account and halt all activity until identity verification is complete. Repeat violations will result in account closure and confiscation of all winnings.
8.3.1. Withdrawal processing times vary depending on required regulatory procedures and the Company’s internal rules. Processing times and procedures are determined on a case-by-case basis. These checks are essential to maintain transaction security and integrity.
8.4. If a bank transfer is required to return funds to the rightful owner, all associated bank charges will be borne by the receiver.
8.5. The Company reserves the right to restrict withdrawals if deposits or funds have not been used for playing or betting on the Website in the volume determined by the Company. This volume is specified at the Company’s discretion.
8.6. We do not accept cash deposits. We may use third-party electronic payment processors or financial institutions to process payments. You agree to abide by the Terms of such third parties, provided they do not conflict with the terms outlined here.
8.7. By depositing funds, you agree not to attempt chargebacks, deny, or reverse any payment. You will reimburse the Company for any chargebacks or reversals and any resulting loss.
8.8. In cases of suspicious or fraudulent payments, such as the use of stolen credit cards, the Company reserves the right to block Your Account, reverse payouts, and recover any winnings. We may report fraudulent activity to relevant authorities. However, the Company is not liable for unauthorized use of credit cards, even if the cards were reported stolen.
8.9. We may impose a fee for withdrawals or request that customers wager deposited funds by placing bets worth several times the initial deposit amount if we suspect fraud.
8.10. We reserve the right to offset any positive balance in Your Account against amounts owed by you, including when settling bets related to Duplicate Accounts, Cheating, Collusion, Fraud, Criminal Activity, or Errors.
8.11. You acknowledge that Your Account is not a bank account, and it is not insured or guaranteed by any banking system. Any funds deposited will not earn interest.
8.12. You may request withdrawal of funds at any time, provided:
8.12.1. all deposits into Your Account have cleared and have not been charged back or reversed;
8.12.2. any checks referred to in paragraph 6 above have been completed.
8.13. When making a withdrawal request, consider the following:
8.13.1. Your Profile information must be complete;
8.13.2. Funds must be withdrawn using the same method as the deposit;
8.13.3. MasterCard card withdrawals are not possible. MasterCard deposits will be refunded via an alternative payment method;
8.13.4. Withdrawals over $1,000 require identity verification, such as a passport or ID card copy.
8.13.5. Withdrawals from phone operators are delayed 2-3 weeks for fraud checks;
8.13.6. If your total betting amount is less than twice the deposit amount, we may charge a fee of 20% of the withdrawal amount (minimum $0.50 USD).
8.14. We may charge a fee to cover our withdrawal processing costs if funds have not been played.
8.15. Once your withdrawal is approved, we are not responsible for delays caused by third-party payment processors or financial institutions.
8.16. Other withdrawal methods may be negotiated separately with the Company.
8.17. If your withdrawal request exceeds 20 times your total deposit, we limit withdrawals to $5,000 USD (or equivalent) per month.
8.18. Please note that Bitcoin values can fluctuate significantly based on market conditions.
8.19. The maximum allowable transaction amount is determined individually based on the Company’s internal regulations.
9. PLACING A BET OR GAMING
9.1. It is your responsibility to verify the details of any transaction before confirming a bet.
9.2. You can access your transaction history by clicking “Cashier” on the Website.
9.3. We reserve the right to refuse any transaction, in whole or in part, at our sole discretion. No transaction will be considered accepted until you receive confirmation from us. If no confirmation is received, contact Support.
9.4. You can place bets only using the funds available in your account.
9.5. The maximum possible winnings per bet is $50,000 USD (or equivalent in your account currency), regardless of odds and total possible winnings. Any amount exceeding this will be forfeited.
10. COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY
10.1. The following activities are prohibited and are considered a breach of the Terms:
10.1.1. Providing information to third parties;
10.1.2. Exploiting advantages or errors, including bugs or automated players;
10.1.3. Engaging in fraudulent activities, such as using stolen or unauthorized credit cards;
10.1.4. Participating in criminal activities like money laundering or other illegal acts;
10.1.5. Colluding or attempting to collude with other players during gameplay.
10.2. Any free funds received from the Company (bonuses, points, etc.) cannot be abused.
10.3. The Company will take necessary steps to detect and prevent collusion or fraud and will deal with such behavior as deemed appropriate. We are not responsible for any losses incurred due to collusion, fraud, or illegal activities, and actions taken in these cases are at our discretion.
10.4. If you suspect someone of cheating or engaging in fraudulent activity, report it to us as soon as possible via email or online chat.
10.5. If we suspect fraudulent, unlawful, or improper activity, we may terminate your account and/or block your access to services. The Company is not obligated to refund any funds in such cases and may notify relevant authorities and financial institutions.
10.6. You must use the services in good faith. If the Company determines you are using the services in bad faith, your account may be terminated, and all funds may be retained by the Company. You waive any future claims against the Company in such cases.
11. OTHER PROHIBITED ACTIVITIES
11.1. You must not use abusive language or images, or threaten, harass, or abuse other users or the Company’s staff.
11.2. You must not attempt to disrupt or corrupt the Website by releasing viruses, worms, logic bombs, or similar actions. “Spam” or multiple submissions are prohibited.
11.3. The Website is for personal entertainment only. Reproducing any part of the Website without consent is prohibited.
11.4. Unauthorized access to the Website, its servers, or connected databases is prohibited. Any attempts to attack the Website, including denial-of-service attacks, will result in termination of access and reporting to law enforcement.
11.5. The Company is not liable for damage caused by denial-of-service attacks, viruses, or other harmful material from the Website.
11.6. It is prohibited to sell, transfer, or share accounts with third parties or intentionally lose games to transfer money to another player.
11.7. If we have evidence that you are involved in prohibited activities, such as cheating or collusion, we reserve the right to terminate services or limit specific game access.
12. DURATION AND TERMINATION
12.1. You may close your account (including your username and password) by sending an email to us at [email protected].
12.2. Until we confirm the closure of your account, you remain responsible for all activity on your account between the time you send the email and the time we close your account.
12.3. GGBET Casino reserves the right to collect any fees, charges, or costs incurred before your account is closed. Once your account is terminated or suspended, you will lose access to it.
12.4. Upon the termination of your account, each party’s rights or obligations prior to termination will still apply. After termination, neither party will have further obligations to the other under this term.
12.5. GGBET Casino may terminate your account, including your username and password, immediately and without notice if:
12.5.1. We decide to discontinue offering services to you or to everyone.
12.5.2. Your account is linked to any other account that has already been terminated.
12.5.3. Your account is associated with blocked accounts or you are related to accounts with suspicious or illegal activity. We may terminate your account in such cases, and any balance will be refunded, minus amounts owed to us.
12.5.4. You attempt to manipulate, hack, or gather information about the software code or engage in collusion.
12.5.5. You tamper or try to tamper with the software.
12.5.6. You engage in illegal activities, such as attempting to access the website from jurisdictions where gaming is prohibited.
12.5.7. You post defamatory, offensive, racist, harmful, or obscene content.
12.6. If your account remains inactive for an extended period, we may contact you via email to inform you of potential account termination and ask you to withdraw any remaining funds, if applicable.
13. ALTERATION OF THE WEBSITE
13.1. We reserve the right to modify or change any service offered through the website as needed for maintenance purposes.
14. IT FAILURE
14.1. If there are unexpected system errors or technical issues with the software or hardware we use, we will act quickly to resolve them. However, we are not responsible for IT failures caused by your device or internet service provider.
15. ERRORS OR OMISSIONS
15.1. Errors may occur where a bet is accepted or a payment is made incorrectly, due to data input mistakes, software bugs, or other malfunctions.
15.2. GGBET Casino reserves the right to refuse, cancel, or limit any bet.
15.3. If you receive winnings due to human error, software bugs, or any failure in the game or software, GGBET Casino will not be liable to pay the winnings and reserves the right to request a refund.
15.4. Neither GGBET Casino nor its partners or suppliers will be liable for any loss, including loss of winnings, due to errors on our part or your part.
15.5. GGBET Casino and its affiliates will not be liable for any loss caused by the interception or misuse of information transmitted over the internet.
16. EXCLUSION OF OUR LIABILITY
16.1. You agree that using the services on the website is at your own risk and discretion.
16.2. We will provide the website with reasonable care and skill as outlined in the Terms, but do not make any additional promises or warranties. We exclude all implied warranties related to the website and its services.
16.3. GGBET Casino is not liable for any loss or damage (including loss of data, profits, or business opportunities) that results from your use of the website or any linked content.
17. BREACH OF THE TERMS
17.1. You agree to cover all claims, liabilities, costs, and expenses arising from any violation of these Terms by you.
17.2. You agree to fully indemnify, defend, and hold GGBET Casino, its partners, and employees harmless from any claims or losses caused by:
17.2.1. Your breach of the Terms;
17.2.2. Violating any law or third-party rights;
17.2.3. Unauthorized use of the services by anyone accessing the services using your account;
17.2.4. Accepting winnings improperly.
17.3. In case of a violation, GGBET Casino may:
17.3.1. Notify you of the breach and require you to stop the violation.
17.3.2. Suspend your account, preventing you from placing bets or playing games.
17.3.3. Close your account with or without prior notice.
17.3.4. Confiscate winnings, bonuses, or payouts obtained through violation of these Terms.
17.4. GGBET Casino has the right to disable your username and password if you fail to comply with any of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The content on the website is protected by copyright and other intellectual property rights owned by GGBET Casino or used under license. You may download or print materials from the website only for personal and non-commercial use.
18.2. Use of the website does not grant you any intellectual property rights from GGBET Casino or third-party owners.
18.3. Any use or reproduction of trade names, trademarks, logos, or creative materials from the website is prohibited.
18.4. You will be liable for any damage, costs, or expenses resulting from prohibited activities, and you must notify GGBET Casino if you become aware of any such activities, providing assistance with any investigations.
19. YOUR PERSONAL INFORMATION
19.1.We are required to comply with data protection laws regarding how we use any personal information collected during your visit to the Website. We take our obligations regarding the handling of your personal information very seriously. The Company will process all personal information you provide in strict accordance with the Privacy Policy.
19.2.By providing us with your information, you consent to our right to process your personal data for the purposes outlined in the Terms and Conditions, the Privacy Policy, and to meet any legal or regulatory obligations.
19.3. The Company’s policy is to avoid disclosing any personal data unless necessary for providingservices to you, or as required by public authorities under lawful requests.
19.4. We will retain records of all communications with you to maintain accurate records of the information we have received from you.
20. USE OF COOKIES ON THE WEBSITE
20.1 The Company uses “cookies” to enable certain functionalities of the Website. A cookie is a small text file placed on your computer when you access the Website, which helps us recognize you when you return. You can find more information about managing or deleting cookies at www.aboutcookies.org. Note that by deleting or disabling cookies, you may lose access to some areas or features of the Website.
21. COMPLAINTS AND NOTICES
21.1.If you wish to file a complaint regarding the Website, please contact our Support Service as soon as reasonably possible.
21.2. In case of a dispute, you agree that the server records shall serve as the final authority in determining the outcome of the claim.
22. EVENTS OUTSIDE OUR CONTROL
22.1. The Company shall not be liable for any failure or delay in fulfilling its obligations under the Terms due to events outside our reasonable control, such as acts of God, war, civil disturbance, public communications interruptions, industrial disputes, DDOS-attacks, or similar internet-related disruptions (“Force Majeure”).
22.2. Our performance is suspended for the duration of the Force Majeure event, and we will take reasonable efforts to resolve the situation or continue fulfilling our obligations despite it.
23. WAIVER
23.1. If we fail to enforce any of your obligations or exercise any of our rights or remedies, this does not waive those rights or relieve you from compliance with your obligations.
23.2. A waiver of any default by us will not apply to subsequent defaults, and no waiver will be effective unless expressly stated in writing and communicated to you.
24. SEVERABILITY
24.1. If any of the Terms are found to be invalid, unlawful, or unenforceable, they will be severed from the remaining provisions, which will continue to be valid as allowed by law. The invalid or unenforceable term will be modified to align as closely as possible with the original intent, consistent with applicable laws.
25. LINKS
25.1. The Website may contain links to other websites that are outside of our control and are not covered by these Terms. We are not responsible for the content, actions, or omissions of those third-party websites or advertisements. Use any links at your own risk.
26. PROMO CODES
26.1. A promo code is a unique alphanumeric code that can be redeemed in your profile to receive a gift, such as a deposit bonus.
26.2. To redeem a promo code, you must first confirm your email address.
26.3. Promo codes for deposit offers must be activated before making a deposit. Each code is valid for a single deposit only, unless stated otherwise in the promotional terms.
26.4. Redeeming multiple promo codes for one deposit is prohibited and considered abuse of the bonus policy. If multiple promo codes are redeemed, all bonus funds will be withdrawn, and your account may be blocked.
27. AFFILIATE BONUS PROGRAM
27.1. The program’s terms apply only if the following conditions are met.
27.2. Promotion conditions are activated automatically after signing up via a specific referral link provided by our partner and only for accounts with a verified email address.
27.3. A qualifying deposit must be made within 14 days of signing up; otherwise, the bonus will expire.
27.4. The wagering requirement to cash out the bonus is 14 times the bonus amount, within 14 days of receiving the bonus.
27.5. If the wagering requirements are not met, the bonus and any winnings from it will be deducted from your balance.
27.6. Qualifying bets for wagering must have odds of 1.75 or higher and be settled as single bets.
27.7. The minimum first deposit to qualify is 10 USD or 10 EUR. Any specific amounts can be clarified by contacting customer service. If bets are made using both bonus and real funds, winnings will be proportionally distributed.
27.8. The maximum bonus award is 15 USD or 15 EUR, and the maximum cashable winnings are 50 USD or 50 EUR, or equivalent in your account currency. Any excess will be deducted.
27.9. If a withdrawal request is made before meeting wagering requirements, the bonus and any winnings will be forfeited.
27.10. The Company reserves the right to cancel or suspend the promotion at any time or void the winnings from the bonus.
27.11. Withdrawal requests may be subject to ID and age verification, which, if failed, may result in denial of the request
27.12. Terms and conditions may be reviewed and updated at any time during the promotion.
28. BONUS CODES “100% FOR DEPOSIT UP TO $50”
28.1.Wagering requirements for this bonus are 28 times the bonus amount within 14 days of receiving the bonus.
28.2.If the wagering requirements are not met, any bonus and its winnings will be removed from the account.
28.3.Wagering must be done on bets with odds of 1.75 or more and must be placed as single bets.
28.4.The minimum qualifying deposit amount is $5 or €5.
28.5.To begin wagering, either the bonus or real balance must be used.
28.6.If both bonus and real funds are used, winnings will be divided proportionally between the bonus balance and the real balance.
28.7. The maximum bonus awarded is $50 or €50.
28.8. If a withdrawal is made before completing the wagering requirements, any bonus and related winnings will be forfeited.
28.9. The maximum withdrawal from all bonus offers is $50 or €50, or the equivalent in your account’s currency. Any excess will be deducted.
28.10. The Company reserves the right to withdraw or suspend the promotion or void the winnings from the bonus.
28.11. Any withdrawal request after using this promotion code may be subject to verification, failure to which may result in the denial of the request.
29. REFUND POLICY
29.1. All transactions made on the Website are final and non-refundable, unless otherwise stated.
29.2. Refunds may be granted under the following conditions:
29.2.1. If a mistake is made in specifying the payment amount or a technical error occurs during processing.
29.2.2. You have completed the verification process.
29.2.3. You have not violated the Terms and Conditions.
29.2.4.You have not placed a bet or played a game after making the deposit. Refunds will not be issued if you have used the deposit to place a bet or play.
29.3. If you have not completed the verification process, you must submit the required documents within 24 hours of requesting a refund. If verification is not completed, a refund will not be possible.
29.4. Refunds will only be made to the card or payment method used for the original transaction. If the refund cannot be processed to that method, you will need to provide another verified payment method.
30. GOVERNING LAW AND JURISDICTION
30.1. These Terms and Conditions are governed by the laws of Curacao. The courts in Curacao have jurisdiction over any disputes arising from these Terms.
31. Language and Legal Precedence
31.1. These Terms and Conditions are available in multiple languages for ease of reference, but the English version is the legal version. In case of discrepancies, the English version shall prevail.